Terms of trade and delivery

ORDER:

Food Diagnostics A/S is aimed at business trade (B to B), therefore general consumer law does not apply to purchases through Food Diagnostics A/S.

When you make a purchase via our webshop, the system will immediately send you an order confirmation to the e-mail address you have provided under customer information. This is not a confirmation that the order has been processed, but only that it has been received in our system.

Once your order has been processed, you will again receive an electronic notification.

PRICES :

All prices shown are exclusive of 25% VAT.

PAYMENT :

An electronic invoice in PDF format will be sent by email when your order is shipped from our warehouse.

Payment terms are net 14 days unless otherwise agreed.

DELIVERY :

We take care of delivery. Food Diagnostics A/S cannot be held responsible for delays at PostNord.
Shipments are generally not delivered if the delivery is not signed for. If a shipment is to be left, e.g. in front of the door to your company, this must be stated when placing the order. This shipment is therefore considered to be delivered on delivery, so the risk of theft, damage or loss of the goods, for example, is the buyer’s risk.

Freight and environmental contribution is DKK 150 excluding VAT.

Orders of less than DKK 2,400 ordered by email or telephone are subject to a handling fee of DKK 250.
Orders of less than DKK 2,400 ordered in the webshop are exempt from handling fees.
Orders for delivery to Greenland, Iceland and the Faroe Islands are charged separately. The shipping costs are charged to the customer.

Stock items are delivered within 1-3 working days. Stock items are delivered by appointment (you will be contacted by customer service about expected delivery time).

RIGHT OF WITHDRAWAL :

Please note that there is no right of withdrawal / return on items purchased through Food Diagnostics A/S.

KEY FEATURES:

Food Diagnostics A/S deals with products with shelf lives ranging from infinite to 15 days (e.g. blood agar plates), therefore it is impossible to state a general minimum shelf life. However, we guarantee all products (except ready-to-use agar plates such as blood agar plates) a minimum of 1 month remaining shelf life from shipment from our warehouse. In most cases, our products have a shelf life of between 3-12 months, and we always strive to ensure the customer as long a shelf life as possible. As a customer, you can find out the expected shelf life of a product when ordering.

WARRANTY / RETURN OF GOODS:

Food Diagnostics A/S provides a 12-month warranty covering manufacturing and material defects found during normal use of the product. The warranty does not cover defects, damage or wear and tear caused directly or indirectly by incorrect operation, poor maintenance, violence or unauthorized intervention. Complaints about defects and deficiencies that should be discovered during normal inspection of the product must be notified to Food Diagnostics within 14 days of receipt. The product can subsequently be returned for repair, replacement or, by agreement, possible credit. In connection with complaints, Food Diagnostics A/S will pay reasonable return costs.

COMPLAINTS AND PRODUCT RETURNS:

In case of errors, defects or missed deliveries, please contact us:

Food Diagnostics A/S
Søndre Kajgade 7-9
8500 Grenaa 8500 Grenaa
Email: info@fooddiagnostics.dk

Returns can also be made to this address – please note that we do not accept packages sent cash on delivery. Returns can also be made by delivering the item personally to us. This is not a requirement, but expedition is facilitated if adequate information accompanies the package – for example, a copy of the order confirmation, registration number and account number of the bank account to which a refund can be made, copy of any previous correspondence, etc.

REFUSAL:

In the event of agreed reductions, returned goods or prepaid goods that are canceled before shipment, a full or partial refund of the purchase price must be made. Refunds are normally always made by bank transfer, and Food Diagnostics A/S therefore needs information about the registration number and account number of your bank account. This information is not sensitive and can easily be provided by email or other traditional correspondence.

PERSONAL INFORMATION :

No sensitive personal information registered with Food Diagnostics A/S will at any time be transferred, sold or made available to third parties. All information is stored securely and is only accessible to trusted employees of Food Diagnostics A/S.

The website and webshop system uses cookies, which you can read more about in our cookie and privacy policy at the bottom of the page.

During a purchase, we request information solely for the purpose of processing the order. The information is transmitted and stored electronically in unencrypted form and stored for 5 years. The “contract” (purchase agreement) itself is not stored at Food Diagnostics A/S in a way that allows you to log in later and view/change the status.

In accordance with the Personal Data Act, we provide information about registered data on request and, based on any objections, we will delete it to the extent requested.

RESERVATIONS :

We make reservations for tax changes, sold out items, delivery failures, price or typing errors, etc.

Food Diagnostics A/S cannot be held responsible for incorrect use and misinterpretation of the tests, instruments used and/or the results thereof.